Training in Interpersonal Skills: Tips for Managing People at Work

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By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. KEY TOPICS: Skills: An Introduction; Self-Awareness: A Point of Departure; Self-Management: Clarifying Values, Setting Goals, and Planning; Applying Emotional Intelligence; Sending Interpersonal Messages; Listening and Reading Nonverbal Messages; Providing Feedback; Communicating Across Cultures; Goal Setting; Coaching, Counseling, and Mentoring; Empowering People ...

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stzed

Aug 30, 2007

Best book on interpersonal skills

This book is the recommended reading for the Interpersonal Communications class at Tepper School of Business, Carnegie Mellon University.

Pros:
- Covers most communication topics that you would be interested in
- Practical approach backed up with light-weight theory
- Very concise, short chapters, excellent logical structure - easy to read, to understand, and to remember
- Can be used as a reference - topics are not inter-related and can be read separately
- Lots of drills - useful for those who teach communications
- Nice edition - high-quality paper

Cons:
none

Although written with business communication in mind, the book is highly applicable to communications in our private lives.

Caution for buyers of used copies:
Each chapter contains exercise templates. Make sure that previous owners haven't filled in the blanks.

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    • Title: Training in Interpersonal Skills by Stephen P. Robbins; Philip L. Hunsaker
    • Publisher: Pearson Education (US)
    • Print ISBN: 9780132551748, 0132551748
    • eText ISBN: 9780132997713
    • Edition: 2011 6th edition
    • Format: PDF eBook
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