The Service/Quality Solution

by

Write The First Customer Review
Show Synopsis

The service/quality challenge for all organizations is clear: increase productivity, profits, and market share through quality improvement. Now managers also have a clear solution. This book presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. Using vignettes, diagrams, new terms, and 16 tools for effective service/quality management, Collier shows readers how to "think service management" to make more strategic decisions and develop effective ...

Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

Customer Reviews

Write a Review


This item doesn't have extra editions

loading