The Management and Control of Quality

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Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading ...

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Apr 3, 2007

Excellent Classroom Text

I used this book in a managing quality course I took. The text is easy to read through, not too dry and there's always an interesting way of portraying the information. I wouldn't read it on my own time, but it made the course interesting & I would suggest it to anyone interested.

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