Managing for Quality and Performance Excellence


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Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading ...

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Apr 6, 2013

inquiries on book

hye..I have interested to buy this book..Is it has any highlighted on that book?


Oct 6, 2011

great condition

the book came quickly and in great condition. definitely would order from them again. thanks.

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