Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

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Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company's exemplary leadership practices. Joseph Michelli, author of the Wall Street Journal, USA Today , and BusinessWeek bestseller The Starbucks Experience , explains that the international success of Starbucks begins ...

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