Crucial Conversations: Tools for Talking When Stakes Are High


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A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with confidence and skill.

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Nov 29, 2012

Very helpful in the course I'm studying.

Thank you,



Jul 9, 2010

Great Service, fantastic book

This book is great for building speaking skills.
For developing personal and professional relationships and careers. Great book.


Jul 2, 2009


Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.

The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.

Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.

I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.

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