Black Box Thinking: Why Most People Never Learn from Their Mistakes--But Some Do


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"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail. We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the fact that preventable medical error is the third-biggest killer in ...

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